Support

Stuck on something? Email teamarcadiahq@gmail.com and a real person will get back to you, usually within 2 business days. Tell us the email on your account and what you were trying to do.

Your subscription

• Subscribed on the website: cancel any time in Arcadia under Settings, then Manage subscription. You keep Pro or Max until the end of the period you paid for.
• Subscribed in the iPhone app: open your iPhone’s Settings, tap your name, then Subscriptions, then Arcadia. Cancel at least 24 hours before it renews.
• Refunds are covered in our refund policy. Refunds for iPhone purchases are handled by Apple at reportaproblem.apple.com.

Signing in

• Forgot your password? Use Forgot password? on the sign-in page to get a reset link by email.
• Signed up with Google or Apple? Use the same button to sign in again. If you chose Apple’s “Hide My Email”, your account uses a private relay address, so sign in with Apple rather than by email.
• Used Arcadia as a guest? Guest plans can’t be recovered after signing out. Create a free account to keep your plan safe.

Your data

• Delete your account: in Arcadia, go to Settings, then Delete account. This removes your plan and content.
• Get a copy of your data: email us from your account’s address and we’ll send it to you.
• How we handle your information is in our privacy policy. Our terms of service cover the rest.

Safety in study rooms

Keep study rooms kind and focused. Use the message menu to report something that isn’t okay or block a person. Reports are reviewed within 24 hours. You can leave a room at any time from its header, and unblock people later in Settings.

Parents and guardians

Arcadia is for high-school students aged 13 and over. If you’re a parent or guardian with a question, or you’d like to access or delete your child’s data, email us and we’ll help.